Description of Offerings
The Interactive Performance Consulting (IPC) team provides a course on how to keep the “pulse” of your contact center’s operations. From conceptual basics to review of actionable data, this consultation will enable your leadership to get the most from their Customer Interaction Center (CIC) investment. Some of the
objectives and topics
which we will discuss with you include, but are not limited to, the following:
-
Identifying Contact Center Success Factors
- Review Fundamental Terms and Data Map of CIC Reporting Metrics
- Assessing your Reporting Audiences and Their Information “Filters”
- Formulate an Action Improvement Plan
- Leveraging Business Case Development and Scorecard Analysis Methods
Description of Services
Each instance of the workshop will be a two-day event. Visit our Class Schedules page to view pricing, dates and locations for Consultations at Interactive Intelligence (ININ) Sites and select the best fit for your calendar!
- On-Site Consultation: Develop a customized one-on-one action plan with the Customer’s operational leadership team to suit your business model and extract the most value from your CIC data.
- Consultation at Interactive Intelligence Site: Customers travel to their choice of ININ Regional location or World Headquarters, “network” with their peers and engage in interactive PM workshop activities.
- Regional Workshop Consultation (Coming Soon!): To minimize our customers' travel expenses, Interactive Intelligence will select central cities and marketplaces to offer a Regional Workshop with the same content as what is delivered at our ININ facilities. Contact
us by email or call (317) 715-8478 to request a workshop in your area!
